KOOPS logo
KOOPS logo

All articles

ORDERS AND PAYMENTS

How can I place an order at KOOPS?

Select the model, colour, and size you wish to purchase. Click on “Add to cart”. Go to your cart (icon in the top right corner) and click on “Checkout”. Enter your shipping information (make sure all details are correct) and choose a payment method.

What payment methods do you accept?

At KOOPS, you can pay with:• Credit or debit card (Visa, Mastercard, American Express)• PayPal• Apple Pay / Google Pay / Shop Pay. All payments are 100% secure and processed through encrypted platforms.

Can I change my order after purchase?

Once the order is placed, you have 30 minutes to modify the shipping address or contact details. After this period, it is not possible to modify products, sizes, or the delivery address manually. However, you can write to us at [email protected] as

How can I use a discount code?

• Enter your code in the “discount code” field during the checkout process, before completing the payment.• Only one code may be applied per order and it cannot be combined with other promotions or discounts.• If you forgot to apply the code, please

Where can I check the status of my order?

Once your order has been processed, you will receive a confirmation email, and when it is shipped, a second email with the tracking number.You can also track your order here:[Tracking]

Can I request an invoice?

Yes. Please email us at [email protected] with your order number, and we will send it to you by email.