KOOPS

<table id="isPasted"><thead><tr><th style="width: 45.3438%;"><div style="text-align: center;"><strong>Country / Region</strong></div></th><th style="width: 28.9734%;"><div style="text-align: center;"><strong>Size Exchange</strong></div></th><th style="width: 25.6111%;"><div style="text-align: center;"><strong>Return</strong></div></th></tr></thead><tbody><tr><td style="width: 45.3438%;"><div style="text-align: center;">Mainland Spain &amp; Balearic Islands</div></td><td style="width: 28.9734%;"><div style="text-align: center;"><strong>First exchange free of charge</strong></div></td><td style="width: 25.6111%;"><div style="text-align: center;"><strong>&#x20AC;5 return fee</strong></div></td></tr><tr><td style="width: 45.3438%;"><div style="text-align: center;">Germany, France, Portugal, Italy, Netherlands</div></td><td style="width: 28.9734%;"><div style="text-align: center;">Not available</div></td><td style="width: 25.6111%;"><div style="text-align: center;"><strong>&#x20AC;7 return fee</strong></div></td></tr><tr><td style="width: 45.3438%;"><div style="text-align: center;">Belgium, Poland, Luxembourg, Czech Republic, Austria, Hungary, Denmark, Ireland, United Kingdom</div></td><td style="width: 28.9734%;"><div style="text-align: center;">Not available</div></td><td style="width: 25.6111%;"><div style="text-align: center;"><strong>&#x20AC;10 return fee</strong></div></td></tr><tr><td style="width: 45.3438%;"><div style="text-align: center;">Sweden, Slovenia, Finland, Greece, Norway, Switzerland</div></td><td style="width: 28.9734%;"><div style="text-align: center;">Not available</div></td><td style="width: 25.6111%;"><div style="text-align: center;"><strong>&#x20AC;20 return fee</strong></div></td></tr><tr><td style="width: 45.3438%;"><div style="text-align: center;">United States</div></td><td style="width: 28.9734%;"><div style="text-align: center;">Not available</div></td><td style="width: 25.6111%;"><div style="text-align: center;"><strong>$22 return fee</strong></div></td></tr><tr><td style="width: 45.3438%;"><div style="text-align: center;">Canary Islands, Ceuta, Melilla</div></td><td style="width: 28.9734%;"><div style="text-align: center;">Not available</div></td><td style="width: 25.6111%;"><div style="text-align: center;"><strong>Return at customer&#x2019;s expense</strong></div></td></tr></tbody></table>

Country / RegionSize ExchangeReturnMainland Spain & Balearic IslandsFirst exchange free of charge€5 return feeGermany, France, Portugal, Italy, NetherlandsNot available€7 return feeBelgium, Poland, Luxembourg, Czech Republic, Austria, Hungary, Denmar

EXCHANGE & RETURN FEES BY COUNTRY

EXCHANGES, RETURNS AND REFUNDS

How do I measure my foot correctly?

What if I am between sizes?

Do KOOPS shoes fit like other brands?

How can I confirm that I have chosen the correct size?

What should I do if the size is not right?

When should I change my child's shoe size?

SIZING & MEASUREMENTS

What is barefoot footwear?

How is barefoot footwear different from conventional shoes?

Is barefoot for everyone?

WHY CHOOSE BAREFOOT?

How do we ship?

SHIPPING RATES & DESTINATIONS

Is next-day delivery available?

What if my country is not listed?

Why do you need my phone number?

SHIPPING

General conditions

How can I make a size exchange?

How can I make a return?

Instant Refund

Product condition for returns & exchanges

Faulty items

Cancellations

How can I place an order at KOOPS?

What payment methods do you accept?

Can I change my order after purchase?

How can I use a discount code?

Where can I check the status of my order?

Can I request an invoice?

ORDERS AND PAYMENTS

Where can I buy KOOPS in a physical store?

PHYSICAL STORES

How can I care for my KOOPS to preserve their shape and extend their lifespan?

Can I put my KOOPS in the washing machine?

PRODUCT CARE

What does it mean that our shoes are validated as barefoot?

Why are not all "minimalist" shoes barefoot?

Why is this validation important?

BAREFOOT VALIDATION

How to make a safe and gradual transition to barefoot footwear

What if I feel discomfort?

KOOPS Transition Insoles

TRANSITION TO BAREFOOT

Do you have a physical store or are you a distributor interested in selling KOOPS?

Country / Region	Size Exchange	Return
Mainland Spain & Balearic Islands	First exchange free of charge	€5 return fee
Germany, France, Portugal, Italy, Netherlands	Not available	€7 return fee
Belgium, Poland, Luxembourg, Czech Republic, Austria, Hungary, Denmark, Ireland, United Kingdom	Not available	€10 return fee
Sweden, Slovenia, Finland, Greece, Norway, Switzerland	Not available	€20 return fee
United States	Not available	$22 return fee
Canary Islands, Ceuta, Melilla	Not available	Return at customer’s expense

EXCHANGE & RETURN FEES BY COUNTRYUpdated 19 days ago