Products purchased from the Neus Moya discounted collection are only eligible for size exchanges or store credit returns. Refunds to the original payment method will not be issued for these items. We understand that selecting the right size can be ch
Country / RegionSize ExchangeReturnMainland Spain & Balearic IslandsFirst exchange free of charge€5 return feeGermany, France, Portugal, Italy, NetherlandsNot available€7 return feeBelgium, Poland, Luxembourg, Czech Republic, Austria, Hungary, Denmar
Access our Exchanges PortalEnter your order number and the email address used to place the order.Select the product, reason, and choose exchange or return.Pack the original shoe box carefully (do not stick labels directly onto the box).For exchanges,
Customers in the Canary Islands, Ceuta and Melilla: You will need to use your own courier and cover customs fees to ensure the package reaches our warehouse and the refund can be approved. Please note: Portugal excludes Madeira and the Azores. Origin
Thanks to Reveni, you may be eligible for an Instant Refund, without having to wait for the item to arrive at our warehouse. How to know if you are eligible?. When you initiate your return in our portal, the system will automatically indicate if your
We accept exchanges and returns as long as the items:. Are unused,. Are in perfect condition,. Are returned in the original box, properly packed (do not use the shoe box as shipping packaging).
If your order arrives with any defect, please contact us at [email protected] with your order number and photos of the product. Once reviewed, we will repair, replace, or refund the item if it is out of stock.
KOOPS reserves the right to cancel any order if there has been an obvious technical error in the pricing of a product. If you have any questions during the process, please write to us at [email protected] and we will assist you.