KOOPS

Providing your phone number helps ensure a smoother delivery experience. If the delivery driver has any issues, they can contact you directly to resolve them.

Providing your phone number helps ensure a smoother delivery experience. If the delivery driver has any issues, they can contact you directly to resolve them.

Why do you need my phone number?

SHIPPING

How do I measure my foot correctly?

What if I am between sizes?

Do KOOPS shoes fit like other brands?

How can I confirm that I have chosen the correct size?

What should I do if the size is not right?

When should I change my child's shoe size?

SIZING & MEASUREMENTS

What is barefoot footwear?

How is barefoot footwear different from conventional shoes?

Is barefoot for everyone?

WHY CHOOSE BAREFOOT?

How do we ship?

SHIPPING RATES & DESTINATIONS

Is next-day delivery available?

What if my country is not listed?

General conditions

EXCHANGE & RETURN FEES BY COUNTRY

How can I make a size exchange?

How can I make a return?

Instant Refund

Product condition for returns & exchanges

Faulty items

Cancellations

EXCHANGES, RETURNS AND REFUNDS

How can I place an order at KOOPS?

What payment methods do you accept?

Can I change my order after purchase?

How can I use a discount code?

Where can I check the status of my order?

Can I request an invoice?

ORDERS AND PAYMENTS

Where can I buy KOOPS in a physical store?

PHYSICAL STORES

How can I care for my KOOPS to preserve their shape and extend their lifespan?

Can I put my KOOPS in the washing machine?

PRODUCT CARE

What does it mean that our shoes are validated as barefoot?

Why are not all "minimalist" shoes barefoot?

Why is this validation important?

BAREFOOT VALIDATION

How to make a safe and gradual transition to barefoot footwear

What if I feel discomfort?

KOOPS Transition Insoles

TRANSITION TO BAREFOOT

Do you have a physical store or are you a distributor interested in selling KOOPS?

Why do you need my phone number?Updated 19 days ago